MKB develops innovative digital solutions to improve customer service
8, Presnenskaya emb., Moscow, 123112
17 March 2022

MKB develops innovative digital solutions to improve customer service

On March 16, Credit Bank of Moscow (MKB) and GenerationS held a demo day as part of the "MKB Reactor" business accelerator. The first pool of fintech startups that successfully passed the acceleration stage presented their projects.

The projects proposed for evaluation by the jury are aimed at improving the bank's customer service and automating processes: a video analytics system in offices, a robotic system for client calls, a system for analyzing conversations with clients in a contact center, and others.

The MKB will continue working with all the finalists, allocating the necessary funds for the completion of pilot projects. Based on the results of the pilots, the number of projects will be identified to get the opportunity for a long-term cooperation with the bank.

"Together with the MKB team, we managed to implement a large-scale project which involved not only the bank, but also its subsidiaries. This has significantly expanded the capabilities of the accelerator participants – a number of pilot projects are already being implemented, and some startups are solving several tasks at once. We are confident that thanks to the innovative technologies offered by startups, the processes in the MKB will become even more convenient for the bank's clients," – said Ekaterina Petrova, Managing director of GenerationS.

Participants of the "MKB Reactor"

  • KD-systems (Khimki) – a robotic system for receiving incoming or outgoing calls;
  • «Karma» (Moscow) – lead search, scoring according to the bank-agreed risk model, underwriting, maintenance, recovery;
  • SpeechCom (Novosibirsk) – an AI platform for complex analysis of conversations and increasing customer satisfaction;
  • Dbrain (Moscow) – service for converting document images into structured data;
  • Warden Machinery (Moscow) – development and implementation of a video analytics system in the client office;
  • eKassir (Saint Petersburg) – a unified technological solution that allows banks to provide partners and customers with various APIs for integration, as well as to ensure compliance with the standards of the Bank of Russia's open API implemented by the API;
  • Friday (Moscow) – a platform for automating employee adaptation and for internal networking.

According to the results of the demo day, startups were awarded in the following categories:

"The fastest launched pilot" - Friday and SCS-bank;

"The widest coverage of the pilot" - KD-Systems and SCS-Bank;

"People's choice award for the best pitch" – eKassir.

The "MKB Reactor" accelerator, which aims to find breakthrough innovative digital solutions to improve the bank's client’s service, was launched in September 2021.

The demo day was preceded by an acceleration stage, during which startups implemented pilot projects, some of them have already found business customers, a number of companies have signed long-term contracts for pilot projects. Their results will be evaluated in mid-2022.

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